FAQs

  • How do I enter the promotion?

    All you need to do is buy one of our promotional packs and either scan the QR code on the inside of the pack or visit win.coconutco.co.uk

  • What do I do if my pack contains a winning Golden Ticket?

    When you scan the QR code or visit the website, you should follow the “Claim Now” link under the headline “Have you got a Golden Ticket?” This will take you to a form that you need to complete with your name, address and contact details.

    You will then be told which prize you have won and how you will receive it. Most prizes will be sent in the post but in some cases, we will be contacting you to arrange your prize.

  • What do I do if my pack does not contain a winning Golden Ticket?

    When you scan the QR code or visit the website, you should scroll down and follow the “Enter Now” link under the headline “Enter our Bonus Draw” This will take you to a form that you need to complete with your name and email.

    You will then be entered into our bonus draw to win a month’s supply of The Coconut Collaborative Goodies and a range of other prizes.

  • What are the prizes on offer?

    There are 17 different prizes on offer and 102 prizes in total. For a summary of the prizes, just visit our Prize Partner page and for the full detail, please see our terms and conditions. All prizes are guaranteed to be won and any prizes not claimed via the winning Golden Tickets will be awarded in the bonus draw.

  • How do I scan a QR code to enter?

    It is a simple three-step process:

    1. Open the Camera app from the home screen of your phone or tablet or – if you have one – a dedicated QR or Barcode Reader.
    2. Hold your phone or tablet so that the QR code appears in the viewfinder.
    3. A notification will appear taking you directly to the website, where you follow the instructions to claim your prize.
  • What are the dates of the offer?

    The promotion starts as soon as packs are available in-store. The closing date and time for the prizes to be won is midday on 27/01/22. If you enter your code from a winning Golden Ticket, you will be notified about your prize immediately. If you have won a prize in the bonus draw, you will be notified by email by 10th February 2022.

  • What products are eligible for the offer?

    The prize draw and instant win is valid on The Coconut Collaborative products listed below:

    • Chocolate Little Pots.
    • Salted Caramel & Chocolate Little Pots.
    • Peanut Butter Chocolate Cups.
  • Can I enter more than once?

    There is no limit to the number of prizes you can win with a Golden Ticket. If you are lucky enough to find more than one Golden Ticket, you may claim more than one prize. Entry to the bonus draw is limited to one per person and if you have won a prize with a Golden Ticket, you are not eligible to enter the bonus draw.

  • Why do you need my details?

    If you’re one of our lucky winners, we need your full name and address contact details so we can send your prize! Don’t worry – we’ll never send you anything or share your details without your express permission.

  • Why is there no phone number I can call for help?

    Phone lines can get tied up – and it’s no fun to be on hold! If you’ve got any questions that aren’t answered here, feel free to drop us a line at info@coconutco.co.uk and we’ll get back to you as soon as we can!

  • Where do I find my code?

    You’ll find a golden ticket inside a winning pack. Just scan the QR code or follow the URL to discover your exciting prize!